Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: January 2026

1. Shipping, Tracking, & Delivery

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2. Coffee

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3. Contact Questions

1. Shipping, Tracking, & Delivery

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Where do you ship? 

We ship within United States and Canada. 

How can I get free shipping?

In order to receive free shipping, your total must be $50 after coupons, discounts, or rewards are applied.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

2. Coffee

What is the best way to store my coffee?

Coffee is best stored in an opaque, airtight container in a cool, dry place. You do not want your beans exposed to light or humidity, as it can compromise the freshness and quality! If properly stored, ground coffee will stay fresh for about 4 weeks from opening. Whole bean coffee will stay fresh for about 8 weeks from opening.

Are there any sugars or sweetners in our coffee?

No

Is your coffee Certified Fair trade?

We receive samples weekly from farms across the globe as their crops come to harvest. Our sample roasts allow us to determine where we will source our next shipments. From Central and South America to Africa and the South Pacific, we choose to source only the top graded crops. We decided not to certify as Fair Trade because the cost the farmers pay in fees often negates the benefit to them. Rest assured that we negotiate fair prices with our coffee farmers, and every bean is sourced ethically.

3. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing hello@aurumroastingco.com or by submitting a form on our Contact Us page 

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm PST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website.